Lean Customer Support does not mean lower quality support, it means maximizing the benefit to your customers with a minimum of resources. Here are 5 proven strategies for providing customer support that is outstanding and lean based on the LaunchRock’s experience supporting 50,000 customers with one full time customer support position. Continue reading
Vilfredo Pareto, originator of the 80/20 Rule, governs all decisions within our company. You can read much more about the Pareto Principle, but in short it states that 80% of benefits come from 20% of efforts. Here are four rules for creating lean startup videos based on the 80/20 philosophy. Continue reading
Looking for a fun way to get your startup idea on track for 2013? Then join us and Trinity Ventures for PitchSwapSF Wednesday January 16, 2013 7-9 PM. Continue reading
We recently released an entirely new version of the LaunchRock UI in an effort to help you build, launch and grow your product, idea or startup as easily and effectively as possible. As we began to map out the future of LaunchRock it was clear we needed to address customer feedback about the UX problems that did exist, and build a flexible platform that could accomodate future product growth. Continue reading
What’s the LaunchRock value proposition? What do LaunchRock customers think of the new themes? The SoLoMo show offers some great, unbiased insights into why gathering emails pre-launch is so important and why you should use LaunchRock to do it. Continue reading
When Gotham Bicycle Defense Industries put up their LaunchRock page there was still a lot of ground to cover between “this would look @#$ing cool on my bicycle” and actually manufacturing the thing. Learn how they went beyond validation to make their idea a reality. Continue reading
Your idea is unique. Your landing page should be too. The new LaunchRock Landing Page themes offer more flexibility and options to customize, with new ways to present your idea via mobile, video, and modern templates. This post gives theme-by-theme recommendations and guidelines to help you craft an appealing and professional landing page. Continue reading
The goal of The Invitational Exit is to create a support culture where our customers never hesitate to ask for help when they need it and understand that their feedback- good or bad – is valued. Continue reading
The goal at LaunchRock is to build an audience for your product, startup or idea as easily as possible, so we’re introducing a completely redesigned experience that does just that. Introducing new LaunchRock Themes, Insights & Advanced Landing Pages. Plus, we’re … Continue reading
This happened backstage at LaunchRock. By the way, you can also see this video embedded on an example of our new video theme. Sign up to get an email from LaunchRock when we record more dumb launching videos. Subscribe to … Continue reading